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Nick Bradbury: Build Something You Can Support March 21, 2007

Posted by J.J. in Code.
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 Words to build products by from Nick:

The hardest, most time-consuming part of being an independent developer isn’t coding: it’s tech support. So as you’re building your application, always think about how you can make it easier to support.

This isn’t entirely self-serving – in fact, it’s one of the best things you can do for your customers, because they’ve got better things to do than ask for your help. Think of every support question as a failure on your part, because if you designed your software right, customers wouldn’t need to contact you.

Source: Indie Tip #2: Build something you can support
Originally published on 3/20/2007 2:20 AM by Nick Bradbury

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